FAQs
For our raw extensions, we recommend using Tresemmé Shampoo & Conditioner - Rich Moisture. Cleanse and condition gently from roots to ends, and air dry to maintain quality. Flexible rods are suggested over frequent hot curling. Our extensions can be worn multiple times and last 2-3 years with proper care.
SoftGirl Extensions, comprised of 100% unprocessed raw human hair, exhibit exceptional tolerance to bleach. To prevent dryness, it is essential to maintain bleached or colored hair through regular conditioning and moisturizing.
We offer 100% raw hair, which can last for 2-3 years with proper maintenance, but its longevity depends on the level of care it receives. It is essential to treat the hair with the same attention and care as you would your own hair.
Due to our focus on prompt processing and shipping, orders are finalized and cannot be altered once payment is completed.
A signature is mandatory for all shipments upon delivery. We are not accountable for lost, stolen, or misdelivered items due to incorrect addresses. Please contact the shipping carrier to file a claim.